Refunds & Cancellation

• Plan. Fraya is $29 per month, plus 1% of sales processed through your Fraya storefront.
• Billed in advance. The monthly fee is charged at the start of each billing period through Stripe and renews automatically until you cancel.
• The 1% sales fee applies to completed sales made through your storefront and is reflected in your Money dashboard.

• You can cancel at any time from Settings → Billing in your dashboard, or by emailing support@fraya.ai.
• When you cancel, your subscription stays active until the end of the current paid period — you keep full access until then, and you won't be charged again.
• Your published site and content remain available while your subscription is active. After it ends, hosting and generation features stop.

• Monthly subscription fees are billed for the period ahead and are generally non-refundable for partial months, except where required by law.
• Something went wrong? If you were charged in error, hit a problem that kept you from using Fraya, or aren't satisfied, email support@fraya.ai and we'll review it and make it right — including a full or partial refund where warranted.
• Approved refunds are issued to your original payment method through Stripe.
• Credit-meter top-ups that have been consumed to generate content are non-refundable; unused top-up balances can be refunded on request.

If you sell products or services through your Fraya storefront, you are the merchant of record for those sales. Refunds to your customers are set and handled by you under your own store policy — Fraya gives you the tools to issue them but is not a party to that transaction.

Email support@fraya.ai. We'd always rather sort it out than leave you unhappy.